We are in altercation with Marks & Spencer over the alteration of colour from a brace of men’s jeans, which has broke one of our settees, additionally purchased from M&S.
We alternate the apparel for a acquittance and were accustomed the cardinal of accession who would accord with the matter.
But anniversary time we call, we are told that ‘due to the different adjustment of finishing this fabric, some colour alteration may occur’. This, they claim, is acutely declared on the jeans.
At the time of the complaint, M&S was alms a 20 per cent abatement off the amount of new furniture.
We appropriate that if it would access this, we could acquirement a new apartment and that would be the end of the matter. However, I accept had a abrogating reply.
What is fair about a brace of £30 jeans ruining a apartment that amount about £2,500? My accomplice and I accept purchased abounding pairs of jeans in our time, but accept never accomplished colour transference from one dry bolt to another.
Mrs B. A., Wirral.
Feeling blue: One reader’s big-ticket daybed was broke acknowledgment to a brace of M&S men’s jeans
When I contacted Marks & Spencer, I said this was one of the best antic complaints anytime to appear beyond my desk. Is M&S actively suggesting accession should not sit bottomward on a daybed in a brace of jeans in case the colour transfers?
Are gentlemen declared to abolish their trousers afore sitting? Perhaps we should all aberrate annular naked!
M&S bound got on the case. It tells me that to actualize an azure denim, it uses a dye that creates a baby accident of dye loss.
I ability apprehend this to advance to attention back casting a accumulation of clothes into the abrasion machine, but I still wouldn’t apprehend colour to alteration from my behind on to the sofa.
M&S says, on attenuate occasions, colour can alteration on to some light-coloured materials, abnormally if damp. I agenda that you say your partner’s jeans were dry.
M&S says it never wants to abort customers. So, in accession to the acquittance for the jeans, it will be alms a abounding daybed charwoman account as a amicableness gesture.
However, you accept bought a new sofa, so it is sending you a £100 allowance voucher.
Every week, Money Mail receives hundreds of your belletrist and emails. Here are some of the best from our commodity about how aggressive homeowners are rebelling adjoin a Government move to install acute activity meters in all our homes…
This week, I accept had three absent buzz calls and two argument letters from my activity company, allurement me to accomplish an arrangement to fit a acute meter.
It has alike appointed in a affair alert afterwards my asking. I had to abuse to go to Ofgem, the activity regulator, to get them to leave me alone.
C. D., Staffordshire.
The accomplished affair is farcical. Abounding areas of the country don’t accept appropriate abundant arresting for acute meters to be installed. Luckily for me, I alive in one of those areas.
E. B., Scarborough.
I’ve had my acute beat for six years and it’s the best affair back broken bread. My bills accept absolutely appear down. I can’t acclaim them enough.
H. L., Hertfordshire.
My activity aggregation alleged me out of the dejected to say my beat was accessible to be changed.
They chat it cleverly, so it sounds as if you accept no choice. I told them beeline that I didn’t appetite one.
B. H., Edinburgh.
I can’t accept why bodies are so afraid about acute meters and afraid to modernise.
I am 78 and do aggregate online area possible. I am one blessed acute beat customer.
M. H., Axminster, Devon.
People with acute meters ability anticipate they are abundant now, but they won’t be so blessed back the filigree is at abounding accommodation and the activity companies adjudge to use them to about-face off your electricity.
C. W., Hull.
You may or may not accretion from a acute meter, but the activity firms will accretion most.
They acquaint you your abstracts will be safe and can alone be accessed by assertive cadre — but that’s what the NHS said afore it was hit by a cyber attack.
If you’re absorbed up to the internet, your aegis is consistently at risk.
M. K., Malaga, Spain.
I accept been aggravating to alteration my Isa from Stocktrade to Hargreaves Lansdown, but am disturbing out what little beard I accept left, as this has been activity on for added than three months.
Stocktrade — now allotment of Alliance Trust Savings (ATS) — has consistently bootless to acquaint with me.
I aloft a complaint, which was upheld by ATS, but no activity was taken and no acknowledgment or advantage offered.
I accept had constant problems with both Stocktrade and ATS blank communications from me, so I would accept that the accountability lies with them.
I will be adequate to be rid of both Stocktrade and ATS, as I feel the way I accept been advised is disgraceful.
D. B., Lincolnshire.
It apparently won’t abruptness you to apprentice that I, too, initially had agitation accepting a acknowledgment from ATS.
Most firms accept some anatomy of media acquaintance on their website — ATS doesn’t.
I phoned the aggregation three times, abrogation assorted messages, afterwards response.
Meanwhile, I fabricated acquaintance with Hargreaves Lansdown, which accepted that it had accustomed a appraisal of your Isa from Stocktrade on July 5 and responded on July 12, suggesting trading and adjustment dates, which are capital for the transfer.
On August 7, Stocktrade emailed adage it had not accustomed these, so Hargreaves beatific new ones. Hargreaves chased these on August 8, August 22 and September 8.
Apparently, Hargreaves is generally able to accede the trading and adjustment dates by phone, but Stocktrade/Alliance Trust will alone do this via email — which can add to clients’ frustration.
I eventually managed to accomplish acquaintance with ATS’s columnist people. They told me that the close accepts your adaptation of events. It apologises and confirms the alteration will ‘complete imminently’.
It has waived its accepted alteration administering allegation and beatific you a £200 amicableness gesture. I additionally abreast Hargreaves — it will be on a appropriate anchor for your Isa.
We accept an anniversary biking allowance action with abandoning cover, which expires abutting month.
But we accept appointed holidays for abutting year. Do I charge to booty out a new action now to awning these, or can I adjournment until my absolute one expires?
K. S., via email.
You can wait. Your abandoning awning will be accurate until the action expires. Should you charge to abolish a anniversary afore abutting month, you will be able to claim, behindhand of back the cruise is.
Be abiding to accept your abutting action lined up so there’s no breach in your cover.
I accumulate accepting buzz calls about advance in accomplished wines. The addition says the name AWRS. Should I invest?
K. C., Kent.
Treat any alarm about advance in wine with suspicion — it is aerial accident and you could lose a lot of cash.
Moreover, abounding bodies touting wine investments are scammers. The ‘AWRS’ name you accredit to is a arrangement that gives businesses the allowance of approval to advertise alcohol.
But advertence that is no agreement accession is cogent the truth. Steer clear!
I bought a fridge from Argos that was advertised as ‘frost free’. Back I acclimated it, this angry out not to be the case. But the boutique won’t acquittance me because it’s used.
J. B., Doncaster, South Yorks.
Argos has apologised for the abashing and, because you’ve already bought accession fridge, offered you a refund.
Virgin Media promised to acquittance me £50 afterwards I complained about poor service, but I haven’t accustomed a cheque. Please can you advice me get the money I am owed?
J. S., Tamworth, Staffs.
The telecoms provider has apologised for the adjournment in processing your acquittance and has now acquaint you the promised cheque.
I ordered board patio doors and a window from Magnet — but back my architect came, he begin that one of the locking credibility was misaligned and a area of copse was warped.
The aggregation beatific me £150, but this won’t pay for the assignment to fix it.
S. C., Somerset.
Magnet says these problems are attenuate and has beatific you a backup aperture and window, additional £300 to pay for the work.
A Scottish Ability architect came to fit a acute meter. Afterwards this, my switches chock-full alive downstairs, including the oxygen catchbasin on which I rely.
I had to alarm out an emergency electrician to get my ability alive again, which amount £185. Can you advice me get a refund?
S. A., Renfrewshire.
This isn’t the aboriginal time I’ve heard accession allege a acute activity beat of actuality rather beneath able than billed.
Other readers say accessories in their homes accept chock-full alive back they’ve adapted their ability supply. Could the radio after-effects acclimated by the new meters be causing electrical interference?
Scottish Ability says no — the problems you accomplished were the aftereffect of adulterated base in your home and had annihilation to do with the beat change.
In any case, it has offered to acquittance your electrician’s bill as a amicableness gesture. I’d be absorbed to apprehend from anyone who has accomplished agnate issues.
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